Refund Policy and form

Right of withdrawal

The statutory withdrawal period is 14 days, within this time you can withdraw from the contract without giving reasons. This applies from the day on which you or a third party (carrier excluded) have taken possession of the goods or, in the case of partial deliveries, the last goods.

In order to exercise your right of withdrawal, you must inform us (DI (FH) Gerwin Andreas MSc.) by means of a clear statement that you wish to withdraw from the contract.

There is no right of withdrawal for work specifically tailored to the customer, e.g. design or shape.

Consequences of withdrawal

In the event of an effective revocation, you will be refunded all payments, less transportation charges and any PayPal fees that we have received from you. The refund can be refused until the goods are received back, otherwise within 10 working days. The goods must be returned to us immediately.

If the received service and use cannot be returned or surrendered in full or in part or only in a deteriorated condition, you must compensate us for the value. You must only pay compensation for the deterioration of the item and for any use made of it if the use or deterioration is due to handling of the item that goes beyond checking its properties and functionality. Testing the properties and functionality" means testing and trying out the goods, as is possible in a store.

Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

- Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection for determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

- Contracts for the supply of sealed goods which are not suitable for return for reasons of hygiene or health protection if their seal has been removed after delivery,

- Contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

- Contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery,

- Contracts for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

Agreement on the bearing of costs

Items that can be sent by parcel post are to be returned at your own risk. You bear the direct costs of the return shipment.